It wasn't very customer-friendly to make the customer "work" to put the necklace on. It took me 10 minutes, and still, the charm was on backward. Also, why was the dangle put on the same link as the spring opening/closure? The charm can't move around on the chain. It doesn't look attractive to have the spring opening at your neck beside the dangle! In my 59 years, this is the worst design I have ever seen for a clasp!