I got the green & rose, both are magnificent. The bag is beautiful & the distribution inside and out is great. Over all I love the bags & give them 5 stars. However, HSN's quality QC gets a 0 from me. I too, received an obviously worn, & scratched rose bag. I called CS & their response was , "we will exchange, but HSN NEVER sends used items"...RIGHT!!! Again, I will judge the B&B bag, not HSN's quality control or customer service.
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