Big, comfy handbag lovers, do yourselves a favor and buy this bag! It's so luscious and comfy to wear, it becomes like a part of your body. I've found it to be extremely durable, too, I love a bag I don't have to baby and can use every day. I DO agree, however, that the shoulder strap should be made adjustable, but I kind of like the look of the long, lean look when worn cross-body. Any shoe repair shop can cut the strap, sew on a buckle, and punch the proper holes in it for you for about $15. Also, any "frizz" on the edges of the handles can be tamed right down by putting "sno-shield" or some other waterproofing wax made for leather goods along the edge, then wipe off excess and let dry. It's well worth the effort for this beautiful quality, gorgeous bag, that's CLEARLY worth at least twice the price. Thank you B&B - I'll be buying more of your wonderful bags.