My wife & I go to two different masseuses, as my wife needs a lighter touch than I do. She'll likely prefer the rolling-massage method of this pad, whereas I like Shiatsu mode. It's powerful, lifts me off the cushion. Cracks those tense muscles. Feels great to me.
I got a wonderful price through hsn.com, much lower than the competition. Product arrived fine, but had obviously been opened once. But it works fine and I have no gripes.