After viewing this item on HSNtv, I was blown away by the appearance of quality,(only on tv) and price. Not only did I order the earrings I also ordered the matching Ring. But once I opened the earrings I notice that clasp was broken,the ring I just did not like in person. Not only that I returned the items using the Easy Return with UPS on 4-13-09 and the item was delivered and signed for on 4-16-09. But, according to my Easy Return Status it states there is no record of items being returned.