Great lamp but very poor customer service. I received this lamp and topper was broken which is made of cheap plastic and not metal as they suggest it is. Called HSN to get the vendor name was told HSN did not do that. There were no directions in the box on how to change the base bulb, The manager Ray, was rude and said that it was against policy to give out any vendor information. Lamp could not be replaced so decided to keep it Due to Rays treatment, I will never be back to HSN.