The energy. The workmanship. The quality of design. Even with the missing stone, I couldn't send it back. I called and was given a $50 refund, which was a generous compensation, considering it was one tiny stone out of dozens. (I think this makes it more collectible) It's a Christmas gift and my quirky daughter just might like the mishap. People will ask her what happened and she will say someone fell asleep on the nightshift. "The night shift...I tell ya."
I love his jewelry so much that two characters in my novel wear it. I also love Heidi Daus and Amy Khan Russell.