I was really depending on the brand "Cuisinart" to be a dependable product. It isn't. The one side that did toast was perfect but the other side of the bread was completely untoasted. It has a very nice appearance and size for the kitchen counter with numerous options and settings they just forgot to make it toast properly. I was going to reorder hoping this was just a "fluke" until I did some web searching. Cuisinart needs to go back to the drawing board on this one.