I bought this before we had to go to LI for a memorial, and to NYC which I don't like to drive to it, around it, or over it! :) Okay, here I am taking the Taconic Parkway, then all of the sudden it froze. I had directions from Mapquest also, if it wasn't for that who knows! It froze to Long Island, and it took me around and around NYC, we were lost for hours. It kept freezing, and there was not way we could reset it! It was scary! When you don't know where you are, it is scary. Perhaps, there was a problem with that particular GPS, but no matter what I will not go back to that brand. I had a Garmin and gave it to my sister, she loves it! and, I could not take it back, now I bought a Tom Tom, and so far so good, just have to read the instructions. :) This doesn't have to be helpful, but this was my experience. Hopefully everyone else had better luck. I am very grateful that HSN can take it back within 3o days, I almost didn't make it, but I did get a refund. Thanks HSN.